Please perform all these steps patiently as it is critical to resolving the issue. If the unit is under warranty, the manufacturer’s warranty should take care of it for you. They will be happy to assist you immediately. (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: I am being honest about it by keeping your best interest in mind without beating around the bush. I f the issue persists, then contact HP phone support to replace the problematic cartridge or cartridges and the issue should get fixed as long as the printer's hardware is not faulty. Perform all the steps from Solution one: Use genuine HP cartridges to Solution eight: Replace the problem cartridge. Please perform all the prescribed steps from this link: ( Fixing Print Quality Problems for the HP Deskjet 1000 (J110), 2000 (J210), 3000 (J310), and HP Deskjet Ink Advantage 2010 (K010a) Printer Series).Did you replace ink cartridges and check again?.Did this happen after any power outage or surge?.Kudos to you for that.įor better clarity and to assist you better I would require more information regarding this: Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. I read the post regarding issues with printing in color. Thank you for posting your query in the HP community.
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